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Stress Management in Contact Centres
Course includes:
What is stress? (discussion)
What is occupational stress? (Lecture and discussion)
Legal, financial and moral implications
Symptoms and recognition of stress, including health risks
Group exercise (identification of personal stressors)
Occupational factors which cause or contribute towards stress (HSE Management Standards)
Group exercise (identification of work-based stressors)
Identifying a stressed employee and stressors at work
Outline of Company policy on stress
Overview of risk assessment process and how this applies to assessment of stress
Undertaking a basic stress assessment at work
Identify individuals/ groups of workers
Gather information (observation / documentation / discussion)
Assess findings
Take action
Keep records
Sample stress assessment (practical exercise)
Feedback on practical exercise
Identifying measures to reduce stress
Developing a stress assessment form (group exercise)
Now Available Remotely!
Following the restrictions in group meetings, we are now able to deliver all our training courses, and any other training that you may require, remotely using technology such as Zoom or Microsoft Teams meetings. We have been trialling this for several months and have perfected the technique to ensure your learners receive interactive, relevant and engaging training.
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If you would like a member of our team to call you back to discuss your specific requirements please complete the form below.
The course will benefit anyone tasked with undertaking a basic stress risk assessment in their own department, and/or implementing controls, whether for the first time or to improve skills. This will typically include managers and supervisors and safety officers.
By the end of the training the delegates will understand the key stressors at work and be familiar with common symptoms experienced by people suffering from stress. They will also understand the legal, financial and moral implications of occupational stress.
Half to One Day (depending on client requirements). Course can be customised to include company procedures, systems of work and substances used within the organisation.
End of course validation test.
Why use PHSC for training...
• Leading in Health and Safety for 27 Years
• Ongoing investment in ALL courses
• Highly trained and qualified industry experts
• IOSH Accredited and Approved training.
• Competitive prices
• 100% guarantee